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Solid Signal - All About Us

Solid Signal is more than just an online retailer. Solid Signal, specializes in distributing the latest in high-tech equipment and product research to professional media installers and the tech-savvy consumer. In addition to providing a choice of hundreds of high-quality, name-brand, digital audio and video equipment, Solid Signal offers product information, installation guidance and troubleshooting assistance to enhance customers’ experiences. Because of its product knowledge and research, Solid Signal is able to help customers determine what products work best for them and provide sound advice on what equipment is needed for optimum audio and video performance. As a CEDIA member, Solid Signal can better serve professional media installers.

It all started ...

Solid Signal’s mission to provide hundreds of products to consumers through one, easy-to-use location was derived from Founder Jerry Chapman’s personal experience. Jerry founded Solid Signal in 2002 after experiencing a great deal of frustration while searching for a specific electronic device online. This experience led him to become an advocate for the tech-savvy, do-it-yourself consumer who wants to obtain the latest technology and information on elite audio and video supplies quickly and easily. Jerry soon became the largest online retailer of state-of-the-art audio and video equipment. Today Solid Signal offers thousands of products from some of the most trusted and recognized brands in the world, including DIRECTV, Eagle Aspen, Terk, Wireless Extenders, Winegard and Channel Master.


Solid Signal provides products 24 hours a day, 7 days a week so that customers can be sure to find everything they are looking for in audio and video technology. Products include HDTV antennas, satellite equipment, cellular gear and accessories, video security, Sirius satellite radios, LCD televisions, GPS navigation systems, cable and wire supplies, installation tools and professional supplies.


Solid Signal, located in Novi, Michigan, tracks the latest trends in technology and often knows about products before they are released to the public. Solid Signal can speak to a variety of topics, including cable and satellite technology and service, radio and consumer electronics, television antennas, cellular reception and more.


Solid Signal prides itself on the steps it takes to ensure customer transactions are secure. The company uses the top three security encryption procedures and firewalls available: VeriSign Payment Services, ScanAlert HACKER SAFE and Payment Card Industry security.

Contact Us

Signal Group LLC
22285 Roethel Dr.
Novi, MI 48375


Hours of Operation

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: Closed
  • Sun: Closed

All Times in Eastern Time

  • Closed:
  • Christmas Day
  • New Years Day
  • Thanksgiving Day
  • 4th of July
  • Memorial Day
  • Labor Day

Email for Returns

Distribution Facility

Signal Distribution
22285 Roethel Dr.
Novi, MI48375

Direct Email Contacts